Get in Touch With Us
Got a question about how we review online casinos, spotted something that needs updating, or want to flag a licensing detail we've missed? This page covers the ways to reach Online Casinos Australia and what you can expect once you do.
What We Can Help With
Online Casinos Australia is an independent comparison site covering Australian-facing online casinos — pokies, live dealer games, bonuses, payment methods and licensing. We're not a casino operator ourselves, so we can't process deposits, withdrawals or account issues. If you're having a problem with a specific site, that operator's own support team is the right first port of call. What we can help with sits closer to the research and reviewing side of things:
- Corrections — bonus terms, wagering requirements and licensing details change often. If something on a review looks outdated, tell us and we'll check it.
- General questions — how we assess payment methods, what a wagering requirement actually means, or how a particular ranking on this site was reached.
- Content suggestions — a casino, payment method or topic you'd like to see covered in more depth.
- Partnership and editorial enquiries — for operators or businesses wanting to introduce themselves. Note that commission from any listed operator never determines a ranking on this site.
- Responsible gambling concerns — if you or someone close to you is finding online gambling difficult to manage, say so in your message and we'll point you toward appropriate Australian support services.
How to Get in Touch
Email is the most reliable way to reach the team. Send your message with a short description of what it's about — a correction, a question, feedback — so it reaches the right person without delay. A real person reads and answers every message; we don't rely on automated replies to close out enquiries.
Response times vary depending on volume, but we treat every message as worth a proper answer rather than a quick brush-off. If your enquiry needs more digging — checking a licence number, verifying a current bonus offer — it may take a little longer, and we'd rather get it right than get it out fast.
Before You Write In About a Specific Casino
A few checks can save you time:
- Confirm you're looking at the currency the casino itself promotes (most listed on this site display in AUD, though offers from offshore operators are sometimes shown in USD or EUR — worth double-checking before you compare figures).
- Check the operator's own terms page for the exact wagering requirement, expiry date and maximum cashout on any bonus — these sit with the operator, not with us, and can change without notice.
- Remember that every casino reviewed on this site is licensed offshore rather than by an Australian regulator, since Australia does not license online casino operators domestically. If you're unsure what that means for a particular site, ask us and we'll explain what we know.
- If your query relates to sites operating outside standard self-exclusion schemes, our page on Best Non GamStop Casinos 2026 may already answer it.
A Note on What This Site Does and Doesn't Do
We research and compare online casinos available to Australian players — reviewing licensing information, game libraries, payment options and bonus terms as published by each operator. We don't hold player funds, process withdrawals or manage accounts, and we can't intervene in a dispute between a player and a casino. Where we do have a role is in keeping our own content accurate, and that depends partly on readers telling us when something looks off. If you've read a review here and it doesn't match what you found on the operator's site, that's exactly the kind of message worth sending.
All players contacting us about casino content should be 18 or over, in line with the minimum age for online gambling in Australia. If you're reaching out on behalf of someone younger, please note that none of the operators listed here are intended for underage players.
Sending Feedback on Our Reviews
Our rankings and ratings are built from published information — licensing status, bonus terms, payment methods, game providers and the like — rather than from opinion alone. If you think we've got a detail wrong on any of the operators covered on this site, including how a bonus is structured or which payment methods are actually offered to Australian players, let us know specifically what you've found. Vague feedback is harder to act on than a clear "this figure looks wrong, here's what I found instead."
Thanks for taking the time to read this far — whether you're writing in with a correction, a question, or just to say something worked well for you, we'd like to hear it.